Starting A Cleaning Maid Service
Have you been providing a maid service without the official job title? Maybe there are several houses you have been cleaning once a week for several years.
Have those home owners continued to demand more without paying you more? Although you may have grown attached to these families, you may feel that you are ready to move on to owning your own cleaning business.
Perhaps other people you know have hired a cleaning service for some special event or holiday. Before you start your own professional cleaning service, you could ask questions about their experience. This information will help you avoid some pitfalls and you will start out on a more successful foundation.
Questions to Ask Others Who Have Hired Cleaning Services:
* How did they find that particular company?
* How was the service most helpful?
* What impressed them the most about the cleaning service?
* Do they have any complaints about the service?
* Would they hire that company again? Why or why not?
Don?t jump in without a good solid business plan! You may even want to meet with someone from your local small business association. They will be able to help you get started on a firm foundation.
Have you found out how to get your cleaning service insured and bonded? Once you have estimated your start up cost, don?t be discouraged. You may be able to receive a small business loan from the government.
Assuming that your service will start out in your local area, find out how other cleaning/maid services are getting attention. Are they putting ads in the local paper? Have you considered advertising in the yellow pages? Will you be using your home phone or putting a separate number in yours ads?
Have you decided on a name for your service that will get people?s attention? You will need that when you apply for a tax ID for your company.
As a professional cleaning service, your company will be responsible for keeping track of your employee?s tax and social security information. Worker?s compensation will also be your responsibility should one of your employees get injured while working for you.
Since you prefer to clean offices, make up fliers about the service you will provide. Hand them out at local offices. Make sure that you include exactly what your professional cleaning services will include. Will you be referring to the cost for your services? Will you require a contract?
How many people will be working with/for your cleaning service? If you know others who have been providing maid services, you might approach them about working with you in your new cleaning service.
There is a definite advantage to having a group working together. Cleaning jobs get done more quickly and efficiently. If one person is out sick, your group can still complete the cleaning without any delays.
Once your cleaning service has gotten some office contracts, meet with the person who has hired you. After that person has given you a list of their expectations, make up a checklist that you can turn in for feedback from the company. Keep communication open so that if any problem arises you will be able to handle it quickly.
Always insist on quality work and professional attitude and attire from those who represent your cleaning service. Although you are the owner and manager of your cleaning service company, demonstrate good work ethics to those who work for you. Hold scheduled meetings to air out any conflicts.
Employee screening and hiring: Ask the house cleaning company if employees' references are checked, if criminal background checks are administered, and if residence status is confirmed. Also find out if the workforce is comprised of employees or subcontractors. A maid service using subcontractors does not provide staff training and may not provide liability insurance. In addition, there may not be a standard of quality and unclear procedures for complaint resolution.
Cleaning products: Some independent housekeepers as well as some services expect you to supply all cleaning products. If products are included by the house cleaning company, find out what type of products will be used and if they contain harsh chemicals like bleach or ammonia. Be sure the products are safe for pets and kids.
Equipment: Check out what is included with your house cleaning. Some independent housekeepers as well as some services expect you to supply all cleaning equipment. If the maid service is supplying the equipment, find out the efficiency of the vacuum and the filtration system.
Satisfaction: Ask if the maid service measures customer satisfaction and if so, what type of procedure is used to collect responses. Are you asked to fill out a survey online or on paper? Will a manager contact you following the house cleaning to be sure your expectations were fulfilled or exceeded? The steps a company takes to ensure a customer's satisfaction tells a lot about how much they value their customers.
Quality assurance: Find out the service's quality assurance procedures. How is the quality of service measured and verified to ensure quality of service is maintained? A maid service should have quality assurance procedures in place to be sure their house cleaning meets quality standards every clean. Ask if the maid service has managers who inspect every clean to be sure the quality of service is upheld.houston maids